Email Management for Customer Service Teams
-
Respond faster
Impress your customers with a faster response time -
Respond better
Know your message is being communicated accurately -
Turn customers into fans
Provide a great experience to drive future sales -
Handle a huge email load
Give superior service, no matter how busy you get -
Measure and improve your service
See when traffic is heaviest, and plan ahead
What our users are saying...
Why Choose Email Center Pro?
1. Accelerate your customer service
Send faster, better responses to your customers. Spend less time answering email, and make sure every email is answered the right way, every time.
2. Handle tons of email
Respond to each customer accurately and quickly, no matter how full your mailbox is. Centralized, organized email handling is the secret to customer service success.
3. Know your customer's history
Every communication with every customer is at your fingertips. Having a detailed conversation history lets you see what the customer has emailed about in the past and address their concerns quickly and effectively.
4. Powerful email metrics
Get unprecedented insight into your customer service work flow. Get ready to brag about (or correct!) your service quality.
5. Company-wide collaboration
Improve communication between departments, and get customers the help they need. Fast.
©2012 Palo Alto Software. All rights reserved. Read our privacy policy and terms of service.
