Better customer service by email
Give your team the tool it needs to offer the best customer service possible. With an easy to learn interface and time-saving features, Email Center Pro helps you provide consistent and timely responses to customer emails.
Multiple mailboxes in one location
Why log in and out of all your different email boxes when you can switch from box to box with a simple click? Once logged-in, you can access to all your mailboxes, boosting response time and productivity.
Guarantee every email gets answered — and only once!
When multiple people work out of the same inbox, there's always the danger of a customer getting multiple responses. Now you can assign emails, providing everyone with a clear view of who's answering what.
Always know what's happening in your inbox
Set your account to send alerts when new emails arrive or when mail is assigned to you. Don't miss golden opportunities because you didn't know you had mail.
Answer common questions with one click
Ensure that your customers get consistent and accurate responses from your team. Email Center Pro allows you to create a template library that you can easily add to at any time. Compose an email that you think you will use again? Send it now and save it as a template for next time, with just one click.
Communicate with your team using internal notes
Add internal notes to an email conversation for easy reference — for yourself or your colleagues. You can even add instructions for follow-up and reassign the email to a co-worker to handle. Add text formatting and hyperlinks in your notes for emphasis. Notes are always private and never shared with your customers.
Link email conversations with cases in your support tracking system
Need to link your email conversations to a support ticketing system? No problem. You don't even need to open the email, just choose "create ticket" in the message preview and it's done.
Intuitive interface means easy uptake
Get new employees up to speed quickly with Email Center Pro's simple interface. Transparency allows users to follow up on other user's responses. Instead of asking how a particular email was handled, just check the sent messages file and see the whole thread.
Take charge of your identity with global signatures
Create one signature for each mailbox, no matter who is sending mail. Create individual signatures as well, to personalize your responses while guaranteeing that the information you want to include comes through.
Respond to your customers as quickly as we do!
Email Center Pro is not just a product we sell. It is the lifeblood of our company. We originally developed it to help our customer care team respond to customer email faster and more effectively. We still use it every day for customer service, sales, marketing, business development, and much more — and our customers and other contacts are glad we do!
