Organize tons of email
When you are managing a lot of email, you don't want to have to scroll endlessly, scanning addresses or subject fields or dig through folder after folder to find what you're looking for. Save time and get organized with saved searches and tags.
No more digging through folders to find a specific email.
Add keyword tags to incoming or outgoing mail to categorize messages for fast and easy retrieval. Keep track of frequent questions or action items. Tag contacts and send emails to entire groups with one click.
Follow conversations by setting up customized searches
Create saved searches by a variety of fields, to follow particular mailboxes, employees, or customer emails. Check all emails that came in on a certain date, or that contained a given phrase in the subject or body — it couldn't be easier to keep track of what's going on with your customer relations.
View a complete record of every action taken on any email
The correspondence history appears right next to emails in the inbox preview, and includes who has responded to the email, when the responses were made, and who is currently assigned to the conversation. The date and time of all actions is included, giving managers a complete picture of how emails are being handled.
Keep your inbox clean with accessible archives
After an email is answered, archive it to keep your inbox uncluttered. You can always search the archive to retrieve the email if needed. When your customer responds again, the whole thread attaches to the new message, allowing you to keep track of the whole conversation.
