Email this article to a friend

Search Email

You can search through all email conversations (active and archived).

Quick Search:

  1. Click in the Search field at the top right of the screen:
  2. Type in the keyword(s) to search for
  3. Press the Enter key to begin the search

A list of emails containing the keyword will be displayed.

Advanced Search:

  1. Click the Dashboard tab
  2. Find the Saved Searches box on the top right
  3. Click New Search (at the top)
  4. Click the down arrow next to the first search criteria box at the top of the screen to see search options
    Click for example
  5. Subsequent fields will change as you choose criteria
    1. In criteria which display a list of checkboxes, click to select Assignees, Mailboxes, etc. You can select more than one box.
    2. In criteria which require typing (example: Body contains ___), put a space between words to search for ANY of them. Restrict search results to messages using ALL the terms by clicking the + button next to the typing field and entering another term (or put "quotes around a phrase").
  6. The message list will update as you enter criteria. It may take a moment to refresh the list.
  7. Click Add Additional Criteria (top left) to narrow your search further
  8. Press Enter to begin the search

Click the message name from the list to open it.

TIP: Save your search

You can save searches for future use. At the top of the Search screen, type a name in the Saved Search Name box, and click Save. You can check the box next to Shared to share your saved search with other account users.

Related Topics