Frequently-asked questions

When you first log in, you see the Dashboard tab, which displays a summary of mailboxes, new mail assigned to you, and more. The top center section of the Dashboard (My Mail) shows any messages assigned to you, from any mailbox.

• Click any message to open that conversation
• Sort the list by clicking on the From, Subject, or Date column headers.

From the Dashboard, you can open any mailbox by clicking on its name in the Mailboxes section.

You can also click the Inbox tab at the top of the screen, then use the filtering options along the left side to see only specific conversations.

Example:

• Click the drop-down arrow under View conversations in to select a mailbox.
• You can also use the drop-down arrow under assigned to to further filter the messages in that mailbox.

The message lists show the newest messages at the top, by default. Unread messages display in bold.

• When you click a message in the list to preview it, the message will switch from bold to normal font.
• When you reply to or forward a message, it moves by default into the Archive folder of the relevant mailbox, so the Inbox displays only messages which haven't yet been responded to.

NOTE: The message listing loads only 50 messages at a time. More messages load as you scroll towards the bottom of the list.

The message listing icons give more information about the status of a message:

	The Note icon indicates that a note has been attached to the message conversation.
	A red pencil lets you know someone else is working and you won't be able to make any changes.
	A yellow pencil indicates that a draft has been saved for this conversation.
	The paper clip indicates that a file is attached to the email.
	A green arrow indicates that an outgoing message has been sent (usually a reply).
	All conversations in the Archive folder show the archive box, instead of the envelope, as their main icon.
	All conversations in the Spam folder show the spam shield, instead of the envelope, as their main icon.
	All conversations which contain only a Draft, in the Drafts folder, show the Draft icon, instead of the envelope, as their main icon.
	All conversations in the Trash folder show the trash can, instead of the envelope, as their main icon.

Yes. Click on the column headings in any message listing (From, Subject, Date) to sort messages by that criteria. Click again to reverse the sort order.

You may have too many messages to find a conversation quickly by simple sorting. Email Center Pro offers lots of other ways to find an email quickly.

Yes. The Alerts feature will let you specify how often you want to be notified of incoming mail, whether it was assigned to you, and from which mailbox or saved search. You can create multiple alerts, which can be useful if you are tracking email from different mailboxes.

Yes. You can Tag emails with a descriptive name (example: product evaluation), then see a filtered list of all emails with that tag name from any or all mailboxes.

Yes. The Recover function will return deleted email from the Trash folder to the original mailbox for 30 days after deleting it.

Currently, Email Center Pro supports the following browsers:

• Internet Explorer: Versions 7 & 8
• Firefox: Versions 2 and 3
• Opera: Version 9
• Safari: Version 3

The Move feature lets you take an email from one folder to another for permanent storage. This keeps your Inbox from getting too full and stores the email for future reference.

The Recover feature will take a deleted or archived email and move it from the Trash or Archive folders back to the Inbox.

Yes. You may choose to route multiple email addresses to one mailbox, or you may decide to route each email address to separate mailboxes, especially if you have different groups or departments responsible for answering mail from these email addresses.

For example: You might set up a mailbox called 'Sales' to receive emails from your sales@yourcompany.com address. A second mailbox might be called 'Support' to receive emails from your support@yourcompany.com address

NOTE: Different plan levels allow different mailbox options. For more information, see the Pricing page.

Yes. Each mailbox in your account can be set up to receive email from one or more email servers by setting up multiple POP Server connections. For example:

Let's say you already have three external email accounts (a company-specific email server, GMail, and MSN) and you want to route email from all three accounts into your Email Center Pro account.

• You could set up a mailbox called 'Inquiries' and then attach three POP Server connections for each external email account. In this case, email from all three external accounts would be stored in the 'Inquiries' mailbox.

OR,

• You could create multiple mailboxes in Email Center Pro and route email from only one external domain per mailbox. This can be used to distribute email by department or project, especially if the external accounts were set up to receive a certain type of request (such as sales@yourcompany.com for all sales-related questions).

Since Email Center Pro is sending mail on behalf of your domain, some servers will determine this behavior to be suspicious. We recommend that users set up a Sender Policy Framework (SPF) record, telling your domain (yourcompany.com) that your ECP account is an "authorized sender" (not spam).

Click here for full instructions on setting up your SPF Record to include Email Center Pro.