Person assigned to manage Email Center Pro account, including account details, billing updates, etc. Account Manager also has Administrator functions.
User setting that allows access to the Account dialog, to add mailboxes, add people, and create POP3 Server connections to the Email Center Pro account.
Receive email notification of new messages to your designated Inbox folder. This option is part of the Preferences dialog.
Save an email from the Inbox or a department folder to an Archive folder for long-term storage. Archived emails can be organized by folder name or user name.
Distribute incoming email to a specific person, who becomes responsible for responding to and following up with the email request.
Send file as attachments to an email.
(NOTE: maximum recommended attachment file size is 10mb)
Names and email addresses for incomiing and outgoing email. Search for addresses to send emails to the contact or to view their email conversations.
A group of email responses between two or more people, associated with an initial email request.
Displays original email and all subsequent correspondence for that email. Also includes who is assigned to the email and any optional notes.
See a list of emails assigned to a mailbox or anyone within the email center.
In templates, Input Fields (format: {oneWord} ) create prompts for frequent variables, such as recipient's name.
Storage area to receive incoming emails. Multiple mailboxes can be created within Email Center Pro to route email to departments, projects, and people.
Comments associated with an email thread, such as reminders of future actions, or updates regarding the status of an email thread.
Post Office Protocol (POP) describes a type of email server that stores incoming email, then downloads email messages to a designated Inbox.
Contact information for each email center user, including name, email address, default mailbox, and other login details
Save custom searches with user-defined settings (called "rules") to filter conversations.
Type in names or key words to locate emails containing your search term.
Flag suspicious email and remove it from the mailbox to the Spam folder. Any future email from this flagged address will automatically be placed into the Spam folder.
Create a listing of emails with the same tag name. The list can be sorted by one or all mailboxes and/or user names.
Save previously-created text that can be used to create new emails. Using templates can save time when responding to similar requests for information.