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Use a Template

Using a template can save time when responding to similar requests for information. Insert the template content into a reply and customize as necessary.

PROCEDURES

  1. Highlight the email message from the list
  2. Click Reply (or Reply All) on the toolbar
  3. Click Use a Template on the toolbar
  4. In the Select a Template dialog, use the Filter options at the top to locate a relevant template
  5. Click the template name in the list to see a preview
  6. Click Use This Template, just above the preview, to insert the template contents into the Reply.
  7. If the template you selected includes Input Fields, you will be prompted to type in the text for each field, and click Apply.
  8. Edit and format the reply as needed
  9. Click Send on the toolbar to send the reply.

TIP: Compose from Templates tab

You can also select a template from the list in the Templates tab, and click Compose with this template to start a new message based on the template contents.

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